Terms &
Conditions

SpinDrop Laundry provides on-demand laundry and dry cleaning services through our website, mobile app and other authorised channels. By using our services, you agree to these Terms & Conditions and any additional guidelines provided at the time of booking.

All bookings are subject to availability. When you place a booking, you confirm that the information provided (address, contact details, garment details, and special instructions) is accurate and complete. The minimum order value is R600 per pickup. We reserve the right to decline or cancel a booking at our discretion (e.g., for restricted items or serviceability issues).

We collect and deliver items at the address and times selected during booking. While we aim to meet your preferred time window, delivery and pickup times are estimates and may vary due to traffic, weather or operational factors. You will receive notifications via SMS or WhatsApp with real-time updates.

A booking deposit of R150 is payable online via PayFast to secure your pickup slot. The deposit is deducted from your final invoice. The balance is calculated after your items are weighed or counted at our facility and is payable on or before delivery. All payments are processed securely through our approved payment providers – we never store your card details. Prices are shown clearly before you confirm your booking. Refunds are issued in accordance with our Refund Policy. In some cases, additional charges may apply for special care, heavily soiled items or oversized items (you will be notified in advance).

We follow professional cleaning care standards, but some items may have inherent risks. We do not guarantee the removal of all stains, odours or damage, especially for delicate, vintage or pre-existing conditions. Care instructions are followed where provided, but results may vary based on fabric type, condition and other factors. Please empty all pockets; we are not responsible for items left in garments.

Our liability is limited to the value of the cleaning service for the affected item(s). We are not liable for pre-existing damage, normal wear and tear, colour fading, shrinkage, or issues arising from manufacturer defects. Our total liability for any claim will not exceed the amount paid for the service relating to the item(s) in question, except where the Consumer Protection Act requires otherwise.

In the unlikely event an item is lost or damaged, please contact us within 7 days of delivery. We will investigate and, where applicable, offer a replacement value, repair or refund in line with our policies. Please note that compensation is limited and based on the type, age and value of the item.

You can cancel or reschedule a booking through the website, WhatsApp or app. Cancellations made before the scheduled pickup time are free and your deposit may be refunded or carried over to a new booking. Same-day cancellations may be subject to a fee (which may be deducted from the deposit) if our team has already been dispatched. We’ll always do our best to accommodate reschedule requests.

You are responsible for maintaining the confidentiality of your account and login details. You agree to provide accurate information and keep it up to date. We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent or unauthorised activity.

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information in line with POPIA.

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the revised terms.

If you have any questions about these Terms & Conditions, please reach out to our support team using the details on this page.