Legal Information
Privacy Policy
How we collect, use and protect your personal information in line with the Protection of Personal Information Act (POPIA).
Last updated: October 9, 2026
Welcome to SpinDrop
SpinDrop Laundry respects your privacy. This policy explains how we process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).
01 Information We CollectName, phone number, email address, pickup and delivery address, order details, special instructions, and communication history.…
Name, phone number, email address, pickup and delivery address, order details, special instructions, and communication history. Payment card details are captured and processed by PayFast – we never see or store them.
02 How We Use Your InformationTo schedule pickups and deliveries, process payments, send order updates by SMS, WhatsApp and email, provide…
To schedule pickups and deliveries, process payments, send order updates by SMS, WhatsApp and email, provide customer support, improve our services and meet legal obligations.
03 Service ProvidersWe share only what is necessary with trusted operators who help us deliver the service: PayFast…
We share only what is necessary with trusted operators who help us deliver the service: PayFast (payments), Twilio (SMS/WhatsApp notifications), Google Maps (address lookup) and our hosting provider. Each is bound to protect your information.
04 MarketingWe only send marketing messages if you have opted in. You can opt out at any…
We only send marketing messages if you have opted in. You can opt out at any time by replying STOP or contacting us.
05 SecurityWe use encryption (HTTPS), access controls and secure payment providers to protect your information.
We use encryption (HTTPS), access controls and secure payment providers to protect your information.
06 RetentionWe keep order records for as long as needed for the purposes above and to meet…
We keep order records for as long as needed for the purposes above and to meet tax and accounting requirements, after which they are deleted or de-identified.
07 Your RightsYou may request access to, correction or deletion of your personal information, or object to its…
You may request access to, correction or deletion of your personal information, or object to its processing. Contact our Information Officer at the email address on this page. You may also lodge a complaint with the Information Regulator of South Africa.
08 CookiesOur website uses essential cookies to function and may use analytics cookies to understand how it…
Our website uses essential cookies to function and may use analytics cookies to understand how it is used.
09 Changes to This PolicyWe may update this policy from time to time. The latest version will always be available…
We may update this policy from time to time. The latest version will always be available on this page.
