FAQs
Answers for
a Cleaner, Easier
Laundry Life.
Find quick answers about our services, pricing, pickup and delivery, and everything in between.
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Booking & Pickup
Learn how to book, schedule and prepare your laundry.
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Find out what we clean and how we care for your items.
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View FAQsFrequently Asked Questions
Common Questions, Clearly Answered.
Everything you need to know about SpinDrop Laundry, in one place.
How soon can I book a pickup?
You can book a pickup instantly through our website or app. We typically offer same-day or next-day pickup, depending on your location and availability. Just choose a convenient date and time slot that works for you.
Do I need to be home for the pickup?
No. You can leave your bag with security, reception or a neighbour – just add a note in the special instructions (e.g. gate code or where to collect). Our driver will send you a WhatsApp/SMS when your laundry has been collected.
How do I prepare my laundry for pickup?
Place your items in any bag (we will swap it for a SpinDrop bag), empty all pockets and keep dry cleaning separate from wash & fold if you can. Mention stains or delicate items in the special instructions.
Can I reschedule or cancel a pickup?
Yes. Reply to your booking message or contact us before your pickup slot. Cancellations made before the scheduled pickup time are free and your deposit can be moved to a new date. Same-day cancellations after the driver has been dispatched may forfeit the deposit.
Is there a minimum order?
Yes – the minimum order is R600 per pickup (services and add-ons combined). This lets us keep pickup and delivery free and fast across our service areas.
What items can you clean?
Everyday clothing, bedding, duvets, towels, suits, dresses, delicate fabrics, sneakers and commercial linen. We do not accept leather garments, wedding gowns or heavily soiled hazardous items without prior arrangement.
Can you remove all stains?
We pre-treat every stain we find and remove the vast majority, but some stains (old, set-in or dye-based) may be permanent. We will always let you know if a stain could not be fully removed.
Do you follow garment care labels?
Always. Items marked "dry clean only" are moved to our dry cleaning service and we will confirm any price difference with you first.
Are your products eco-friendly?
We use modern, efficient machines and greener detergents and solvents wherever possible, and our route-based scheduling reduces driving.
Why do I pay a R150 deposit?
A R150 deposit, paid securely through PayFast, secures your booking and pickup slot. It is deducted from your final bill – you only pay the balance once your items have been weighed or counted.
How is the final price calculated?
Prices are based on the type of item, weight, fabric and any special care required. Wash & fold is charged per kg, dry cleaning per item. We weigh and confirm the final price before cleaning begins. No hidden fees.
What payment methods do you accept?
Deposits are paid online via PayFast (card, Instant EFT, SnapScan, Zapper, Mobicred and more). The balance can be paid by card or EFT on delivery, or via a secure payment link.
Do you offer express service?
Yes. Express turnaround is available for an additional fee, and same-day delivery is available in selected areas when you book before 10am.
Can I get a quote for a large or business order?
Absolutely. Contact us for a custom quote for bulk or commercial laundry – hotels, guesthouses, gyms, salons and offices.
How do I track my order?
You will receive SMS/WhatsApp updates at every stage – picked up, cleaning, out for delivery and delivered. You can also track your order any time on our Track Order page using your booking reference.
How long does it take?
Wash & fold is usually returned next day, premium care in 1–2 days, dry cleaning and bedding in 2–3 working days, and sneakers in 2–4 days.
What if I am not home for delivery?
We can leave your order with security, reception or a trusted neighbour, or rebook delivery at a time that suits you.
Which areas do you serve?
We serve Johannesburg's northern suburbs including Sandton, Fourways, Bryanston, Rosebank, Randburg, Rivonia, Woodmead, Melrose, Morningside, Parkhurst, Illovo, Midrand and surrounds.
Which areas get same-day pickup?
Same-day pickup is available in core areas such as Sandton, Bryanston, Fourways, Rosebank, Randburg, Rivonia, Woodmead and Melrose when you book before 10am.
What if my area isn’t listed?
Use the postcode checker on our Areas page or contact us – we are expanding across Johannesburg and may already be able to help.
Do I need an account to book?
No. You can book as a guest with your name, phone number and email. Your booking reference lets you track your order.
Is there a SpinDrop app?
Yes – the SpinDrop app lets you book pickups, track orders, make payments and view your order history. Download it from the App Store or Google Play.
How is my personal information protected?
We only use your details to deliver our service and keep you updated, in line with POPIA. Payments are handled by PayFast – we never see or store your card details.
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