Legal Information
Refund Policy
When deposits are refundable, how re-cleans work and how to lodge a claim.
Last updated: October 9, 2026
Welcome to SpinDrop
We want you to love the results. If something isn’t right, here’s how we make it right.
01 Booking DepositYour R150 deposit secures your pickup slot and is deducted from your final bill. If you…
Your R150 deposit secures your pickup slot and is deducted from your final bill. If you cancel before your scheduled pickup time, we will refund the deposit or carry it over to a new booking – your choice.
02 Late CancellationsIf a driver has already been dispatched, or the customer is not available at the pickup…
If a driver has already been dispatched, or the customer is not available at the pickup address, the deposit may be retained to cover the call-out.
03 Re-CleansNot happy with how an item was cleaned? Let us know within 48 hours of delivery…
Not happy with how an item was cleaned? Let us know within 48 hours of delivery and we’ll re-clean it free of charge.
04 Damaged or Lost ItemsClaims must be lodged within 7 days of delivery. Approved claims are settled as described in…
Claims must be lodged within 7 days of delivery. Approved claims are settled as described in our Terms & Conditions.
05 How Refunds Are PaidApproved refunds are paid back to the original payment method or by EFT within 7–10 working…
Approved refunds are paid back to the original payment method or by EFT within 7–10 working days.
